Privacy Policy — Bespoke Story Service

1. Introduction

This Privacy Policy explains how the Lyrical Pictogram (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use lyricalpictogram.com or commission our bespoke story service. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have questions, contact us at hello@lyricalpictogram.com

2. Data We Collect

We collect the following types of personal data:

2.1 Customer Materials

• Photographs you upload

• Answers to questions we ask

• Information shared through conversation

• Any contextual details you choose to provide

These materials are used solely to create your bespoke story.

2.2 Contact & Transaction Data

• Name

• Email address

• Billing information

• Order details

• Communication history

2.3 Technical Data

• IP address

• Browser type

• Device information

• Cookies and analytics data

3. How We Use Your Data

We use your data to:

• Create your bespoke story

• Communicate with you about your order

• Process payments

• Improve our services

• Maintain internal records

• Comply with legal obligations

We do not use your data for automated decision‑making or profiling.

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity — to create and deliver your story

• Consent — for using your photograph and answers

• Legitimate interests — to operate and improve our business

• Legal obligation — for accounting and compliance

5. Sharing Your Data

We do not sell or trade your data.

We may share data with:

• Payment processors

• Website hosting providers

• Legal or regulatory authorities (only if required)

All third parties are bound by confidentiality and data protection.